Privacy And Policy

Limitations:

We do not perform treatment on anyone who is under 18 years old, and women who are pregnant or nursing.

Appointment:

All appointments require a credit card to book, payment won’t be charged until your service is done. The cards will only be charged for no-shows or late cancellation. 

Cancellation: 

All services are by appointment,  we have a 24-hours cancellation policy. If you need to cancel or reschedule an appointment, please let us know 24 hours before your scheduled appointment. No-shows or cancellations within 24 hours of scheduled appointment will be charged 50% of the original cost of the treatment. For consultations the penalty is $50.

Lateness :

Please plan to arrive five minutes before your scheduled appointment. We cannot assure that you will be seen if you are 15 or more minutes late for your appointment. Please understand that the treatments need their allocated time to get the best result possible, we cannot rush or cut corners.

Tipping: 

Tipping is customary, its average is 10 - 20% of treatment price.  These can be given in cash or charged to a credit card.  All tips are much appreciated. 

Taxes: 

For NYC, 4.5% sales tax is applied on services.

Refunds:

All treatments, lashes services and products are non-refundable